Frequently Asked Questions
How can I order the transfer?
You can order the transfer through our web site (press here to go to the transfer reservation page). Just fill in the form.
You will receive an automatic confirmation message with information about your order. Please check a correctness of information specified by you. If everything is right – expect our confirmation letter. If you made a mistake – immediately contact us (by mail: email@example.com or by phone, sms: +351966144698) specifying the number of your reservation.
Usually we answer within 20-30 min. but in hours of intensive loading, waiting time can be more sometimes – please be patient! We will surely answer you.
When we receive your order, we check availability to make the transfer and inform you by the confirmation mail.
After receiving the confirming letter – relax and prepare for future travel. We will try to make your mving across Portugal the most comfortable.
How and where do I enter the destination point in the order form?
How many days (weeks, months) prior to departure date can I make an order?
What should I do if I did not receive the order confirmation?
Do infants count?
What are your operating hours?
What time will you pick us up on our departure day?
Can the client book a transfer for the same day?
You can try to order the transfer in the same day – but we won’t be able to guarantee available vehicles.
Anyway, we will answer to you, if we will be able to execute a transfer or not!
MEETING THE DRIVER
What should I do if the flight is delayed?
We guarantee one hour of free expectation!
What if the flight arrived ahead of schedule?
How do I find the car at the airport?
What happens if the client can’t find the driver at the airport?
How can I pay?
Attention! If you wish to pay a credit card – report it in the order form, and we will send for you the car equipped with the payment terminal.
When do I pay?
Can I have a receipt?
Are your prices per person or per vehicle?
Do I need to pay only in Euro currency (€)?
Should I tip the driver?
What is your smoking policy?
Do you have insurance?
How long does it take from Lisbon airport to the city centre?
What happens if I cancel my trip?
We will not charge cancellations if they happen until 48h before the scheduled time for the service to start. In case the cancellation is done after 48h prior to the scheduled time for the service to start, 25% of the total service price will be charged. This penalty will never be less than 10 euros and not more than 100 euros.
I need to change/cancel booking – what should I do?
If you need to change or cancel a booking or change your details, please email us to firstname.lastname@example.org or send SMS, you can also give us a call between 9 am. and 9 pm. +351966144698
It is necessary to specify your reservation number in your letter or SMS.
What if I have huge or extra large luggage?
Alternate Dispute Resolution
Under Portuguese Law Article number 18/144 dated 8th September 2015